Refund policy
📄 Return Policy
Eligibility for Returns
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Items may be returned within 30 days of delivery for a refund or exchange.
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Returned items must be unused, in original packaging, and in resalable condition.
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Proof of purchase (receipt, order number, or invoice) is required.
Non-Returnable Items
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Night Vision Devices, Thermal Optics, IR Lasers, and other ITAR-controlled products are not eligible for return once shipped, unless defective.
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Customized, clearance, or final sale items cannot be returned.
Defective or Damaged Products
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If your item arrives defective or damaged, contact us immediately at [your support email].
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We will provide a replacement, repair, or refund at our discretion.
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Claims for damaged items must be submitted within 7 days of delivery.
Return Shipping
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Customer is responsible for return shipping costs unless the return is due to our error.
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We recommend using a trackable shipping method.
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Refunds will be processed once the return is inspected and approved.
⚠️ ITAR Disclaimer
Many of the products we sell are subject to the International Traffic in Arms Regulations (ITAR). By purchasing from us, you agree to the following:
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Certain items (including, but not limited to, night vision devices, thermal optics, IR lasers, and related accessories) are restricted for export outside the United States without proper authorization from the U.S. Department of State.
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You affirm that you are a U.S. person (citizen or lawful permanent resident) and not prohibited from possessing such items under federal, state, or local law.
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You agree not to export, re-export, transfer, or sell ITAR-controlled products to any foreign person, company, or country without prior approval from the U.S. Government.
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Violation of ITAR regulations is a serious federal offense and may result in criminal charges, fines, and imprisonment.
For more information, visit the U.S. Department of State, Directorate of Defense Trade Controls (DDTC) at: https://www.pmddtc.state.gov